Terms of service

Terms of Service

Last updated: August 2026

By placing an order with Cozy Winter Den, you agree to the following terms.

1. Our Details Trade name: Cozy Winter Den Email: customerservice@cozywinterdens.co.uk Address: Beech Tree Farm, Henley Road, Wargrave, Reading RG10 8PJ, United Kingdom

2. Orders All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion.

3. Pricing All prices are displayed in GBP and include VAT where applicable. We reserve the right to change prices at any time without notice.

4. Delivery We aim to dispatch orders promptly. Delivery times are estimates and may vary. We are not responsible for delays caused by couriers or circumstances outside our control.

5. Refunds & Returns Please refer to our Refund Policy for full details of our 3-month fault-based guarantee.

6. Your Rights Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

7. Governing Law These terms are governed by the laws of England and Wales.