Refund policy

At Cozy Winter Den, we stand behind the quality of every product we sell.

Fault-Based Refunds - 3-Month Guarantee If your item develops a fault or defect within 3 months of purchase, we will offer a full refund or replacement at no cost to you. This covers manufacturing defects and product failures under normal use.

To request a refund, please contact us at [your email address] with your order number and a description or photo of the fault.

Change of Mind We are unable to offer refunds if you simply change your mind or your pet does not take to the product. We encourage you to review product descriptions carefully before purchasing.

How to Contact Us Message us at contact/subscriber form and we'll get back to you as soon as possible.